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Appendix - Strategic Responses

 
Strategic Responses 2006

  • The citizens of Fargo will have ready access to current materials on a broad variety of topics and in a variety of formats, including but not limited to, print, non-print, and electronic to meet their information and recreation needs. 
    1. Provide secure and accessible locations for materials currently kept behind the service desk by 2007.
    2. Increase the amount and varieties of materials at all branches by at least 50% by 2007.
    3. Increase comfortable reading spaces at branches by 30% by 2007.
    4. Implement a speedy and efficient shuttle system for all branches by 2007.
    5. Train staff and volunteers on the OPAC for in-house and at-home use by 2006, and train the public to use the OPAC by 2007. Four training sessions will be held for staff and volunteers per year, and 6 training sessions will be held for the public per year.
    6. Increase number of computers and databases by 150% for branch libraries by 2007.
  • The library will plan and host programs and exhibits to promote current titles and areas of interest as well as to meet citizens new and continued interests and their desire for personal growth.
    1. Maintain a minimum of 66% of the current number of programs during construction of the new library.
    2. Maintain at least 2 exhibit areas with fully utilized display cases.
  • The citizens of Fargo will receive timely, reliable and accurate information in response to their requests. Such requests may be made in person, by phone, or by electronic and other means. The staff of the Fargo Public Library strives to meet the citizens expectations for service excellence.
    1. Through 2007, at least 85% of the people who use the library to get answers to their questions will indicate that the answers they received met their needs.
    2. Staff will strive to provide same-day service 95% of the time.
    3. Each year the number of hits on the library's website will exceed 175,000.
  • The citizens of Fargo will have access to library services that address the need for skills relating to effectively finding, evaluating and using information in a variety of formats.
    1. Provide a minimum of three programs annually, with multiple sessions as needed to meet demand, which will teach patrons how to use online resources.
    2. Survey remote access users online to determine their satisfaction rate and success rate by 2007.
    3. By July 1, 2006, create a series of both print and online aids to help people find the most authoritative resources available on high-demand topics.
    4. Expand online bibliographies of web pages and books (such as booklists and links) that are compiled by librarians.
  • The citizens of Fargo will have access to information on a wide variety of topics to address their new and continued interests and their desire for personal growth.
    1. By 2007 70 % of those who use the library for lifelong learning, will report that their informational needs were met.
    2. By 2007 at least 70% of library users will indicate that they found materials at the library that met their recreational needs or satisfied their personal interests.
    3. By 2007 at least 70% of students who use the library for homework assignments will indicate that they found materials in appropriate formats to help them with their homework assignments.
  • Citizens will have access to a broad array of material formats on a wide variety of topics in order to reflect the diversity and multi-cultural aspects of the community.
    1. The Fargo Public Library will conduct a needs assessment/survey by 6/30/06 for needed library materials and services of various groups, including, but not limited to:
      • Recent immigrants
      • Native populations
      • Physically challenged
      • Alternative lifestyle (GLBT)
    2. The Fargo Public Library collection development team will formulate a statement of principle and/or procedure regarding the formation of a foreign language collection by 12/31/06.
    3. The library will research grant opportunities to initiate and support a multilingual, multicultural collection by 3/31/06.
    4. The library will identify publishers and distributors of materials appropriate for a multilingual, multicultural collection by 12/31/06.
    5. Following the results of the needs assessment/survey, the library will establish quantitative goals by 6/31/07 to meet the identified needs in library collections and services.
    6. By 12/31/06, library staff will have completed anti-racism training.
  • Customers will have access to both print and non-print language instruction materials to support English Language Learners and basic adult literacy.
    1. By June 2006, contact providers of ELS and Basic Adult Literacy instruction to determine what material is needed to meet the needs of students.
    2. By December 2006, using above input establish collection goals for ESL and Basic Adult Literacy by material type.
    3. By June 2007, the collection should show an increase of 50%.
    4. By September 2007, a targeted public information campaign regarding literacy resources (available at/through the library) should be conducted.
  • The Fargo Public Library will be a safe inviting place for people of all ages, backgrounds, and ethnicities to browse, read, study, and attend programs.
    1. All building entrances and exits will be well-lit and kept as ice free as possible.
    2. Once a year each branch will meet with a police officer to review security issues.
    3. All signs will be easily readable (large enough and with enough contrast).
    4. Large print collections should avoid the highest and lowest shelves if at all possible.
    5. New buildings will have small study rooms.
    6. The library will provide foreign language materials and signage to meet the needs of the community in conjunction with the collection development policy.
  • The library will be provide customers with early literacy materials, programs and services and will increase early literacy instruction for parents and caregivers in partnership with existing community-based early childhood networks and organizations.
    1. The library will continue to offer storytimes to babies, toddlers and preschoolers.
    2. Each year the library will offer at least one early literacy skills training workshop for parents, caregivers, and teachers in cooperation with existing early childhood networks.
    3. In addition to continuing to purchase early literacy materials for the collection, the library will also create and provide print and online informational material, including brochures, literacy tips in storytime newsletters, and links to early literacy-related web sites.